Question 1

Do you ask pre-payments / Deposits?

Accepted Answer

A 50% refundable prepayment is debited upon reservation. Please check our booking conditions for the refund conditions.

Question 2

Can I cancel my booking?

Accepted Answer

For reservations and cancellations, there are two types of rates: refundable and non-refundable. A./ Refundable Rates (Best available rate, Standard rate and Long Stay):A deposit of 50% of the reservation will be taken at the time of booking. Toile Blanche reserves the right to refuse any reservation if the reservation is incomplete.   1- Short-term individual bookings (less or equal than 7 nights and/or less than 3 rooms):Cancellation (days/hours) before arrival date: Up to 7 days: Full refund Less than 7 days: 50% will remain due72 hours or less: 100% will remain due No-show: 100% will remain due Interruption of stay: 100% of stay will remain due2- Long-term and/or group booking (more than 7 nights and/or more than 3 rooms):Cancellation before arrival date:Up to 14 days: Full refund Less than 14 days: 50% will remain due120 hours or less 100% will remain due No-show:   100% will remain due Interruption of stay:  100% of stay will remain due B/ Non-Refundable Rates (Non-refundable rate and Last minute rate):Payment of the total amount of the entire stay at the time of booking, non-cancellable, non-refundable. We strongly advise you to take out Trip Cancellation Insurance

Question 3

When is Toile Blanche closed?

Accepted Answer

In 2023, the suites open mid-April, the restaurant early May. Other years she suites and restaurant closes 2 month per year from 15 November till 15 December and from 10th of January till the 10th of February.

Question 4

Are the restaurants always open?

Accepted Answer

Season (June, July, August, September). Lunch at the Toile Blanche restaurant is served from 12:30 until 14:00.Dinner at Toile Blanche restaurant is served from 7:30 pm to 21:30.Off season (the other months). (in 2023 as of May 2023). Lunch at the Toile Blanche restaurant is served from 12:30 until 14:00 (except Sundays and Mondays).Dinner at Toile Blanche restaurant is served from 7:30 pm to 09:30 pm (except Sundays and Mondays).

Question 5

When can I swim?

Accepted Answer

Swimming is allowed once the temperatures allow it and this from 09:00 til 20:00.

Question 6

Are children welcome?

Accepted Answer

At Toile Blanche, we strive to provide a luxurious and peaceful experience for all of our guests.

To maintain this atmosphere, we kindly ask that children, if you plan to book with children you contact us so we can accommodate you in the most suitable way. Note that no children under 18 can occupy a suite unaccompanied by an adult.
Once at Toile Blanche children under the age of 12 must be accompanied by an adult at all times while in the Toile Blanche common areas, including restaurants, bars and lounges. . Additionally, children under the age of 16 must be accompanied by an adult when using the swimming pool facilities.

We apologize for any inconvenience this may cause, and we thank you for your understanding in helping us to maintain the highest standards of comfort and relaxation for all of our guests.

Question 7

What are your prices?

Accepted Answer

‍Extra bed 80 € / night Late check-out (16h) 80 €Other  services: City Tax:  4,02 € per person and per night (as of 18 years old)Parking is free Car charging station: 25 €/ recharge Breakfast – 26 €  per person and per day Kids Breakfast (younger then 7) – FREE Young Breakfast (older then 7 till 14) – 15 €‍Prices listed in euros, subject to change and seasonal fluctuations. Prices include taxes and service.

Question 8

Do you allow pets?

Accepted Answer

Toile Blanche does not accept pets. If the customer fails to comply with this clause, the hotel may refuse animals. This refusal can in no case be considered as a modification or a breach of the contract on the initiative of the hotel, so that in the event of departure of the client, the price corresponding to the cost of accommodation remains acquired at the hotel

Question 9

From what time is the room available on the day of arrival and at what time should it be vacated on departure day?

Accepted Answer

For arriving customers the rooms are available starting at 15h. On the day of departure the room must be vacated by noon. However, luggage storage for guests arriving before or intending to leave later.

Question 10

Is breakfast included?

Accepted Answer

Breakfast is not included (except in the special offer). For further information visit our Breakfast section.

Question 11

Is there a safe in the suites

Accepted Answer

All rooms have an electronic safe installed which is safeguarded by a numerical code.

Question 12

Does Toile Blanche has a parking lot?

Accepted Answer

The Hotel has a non covered private parking lot.

Question 13

Can I check-out late?

Accepted Answer

If you would like to book a late check-out in advance please let us know. If possible we will offer a late check out for a supplement (for prices check the “What are your prices” question).

Question 14

Is it possible for example, for 3 people to stay in a double room?

Accepted Answer

It is strictly forbidden to surpass the specified number of people in a room for security reasons. Therefore a classic room can and must accommodate only two persons, and a deluxe room can accommodate three persons with an extra bed as supplement (for prices check the “What are your prices” question).

Question 15

If I am travelling with a child, can I ask for a baby cot?

Accepted Answer

We have cots available for the little ones under two years of age. After which, the child will sleep in an ordinary bed.

Question 16

Is there a shuttle service to the airport / train station?

Accepted Answer

We’d be happy to book a taxi shuttle to or from the airport or the train stations. Reception would be pleased to book or give you advice on your chosen mode of transport. The cost to the airport is approximately 60 €

Question 17

What are the reception hours at Toile Blanche?

Accepted Answer

The reception of Toile Blanche is at your disposal from 08:00 till 20:00.Please let us know if you plan to check-in or check-out earlier or later.

Question 18

Is there room service at Toile Blanche?

Accepted Answer

Toile Blanche offers an extensive mini-bar offer with snacks, food and drinks in the Suites.

Why? What? Who? HOW?

DROPDOWN 1DROPDOWN